Page 148 - Faculty Handbook2

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General Concerns
What you can do:
Use a time-out strategy (ask the student to reschedule a
meeting with you after s/he has more time to think).
Stay calm and set limits (explain clearly and directly what
behaviors are acceptable, e.g., “You certainly have the
right to be angry, but breaking things is not OK”).
Enlist the help of a co-worker (avoid meeting alone with
the student).
If you feel it is appropriate to continue meeting with a
distressed student, remain in an open area with a visible
means of escape (keep yourself at a safe distance, sit
closest to the door, and have a phone available to call for
Assess your level of safety and be cognizant of your
intuition. Call campus police/security if you feel the
student may harm him/herself, someone else, or you.
If there is an imminent threat of harm, call campus
police/security. Additionally, there may be protocols for
dealing with urgent or emergency situations within your
college or school that you will want to familiarize yourself
with, so that you are prepared when the need for this
information arises.