Page 26 - Faculty Handbook2

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State and National Support
Unless the student is suicidal or may be a danger to others,
the ultimate decision to access resources is the student’s. If
the student says, “I’ll think about it,” when you offer referral
information, it is okay. Let the student know that you are
interested in hearing how s/he is doing. Talk with someone in
your college (academic advising office, dean, etc.) about the
conversation. Follow up with the student in a day or two.
Explain the limitations of your knowledge and experience. Be
clear that your referral to someone else does not mean that
you think there is something wrong with the student or that
you are not interested. You can still be a part of the
student’s support network as much as you are able, but it’s
important to bring in other resources when the student
needs more than you can offer.
Provide name, phone number, and office location of the
referral resource or walk the student to your school’s
academic advising, counseling or student services office if
you are concerned the student won’t follow up. Try to
normalize the need to ask for help. It is helpful if you know
the names of staff people and can speak highly of them.
Convey a spirit of hopefulness and convey that
troublesome situations can and do get better.
Realize that your offer of help may be rejected. People in
varying levels of distress sometimes deny their problems
because it is difficult to admit they need help or they think
things will get better on their own. Take time to listen to