b'Unless the student is suicidal or may be a danger to others, the ultimate decision to access resources is the students. If the student says, Ill think about it, when you offer referral information, it is okay. Let the student know that you are interested in hearing how s/he is doing. Talk with someone in your college (academic advising office, dean, etc.) about the conversation. Follow up with the student in a day or two. ACTION STEP #3: IF YOU DECIDE TO REFER Explain the limitations of your knowledge and experience. Be clear that your referral to someone else does not mean that you think there is something wrong with the student or that you are not interested. You can still be a part of the students support network as much as you are able, but its important to bring in other resources when the student needs more than you can offer. Provide name, phone number, and office location of the referral resource or walk the student to your schools academic advising, counseling or student services office if you are concerned the student wont follow up. Try to normalize the need to ask for help. It is helpful if you know the names of staff people and can speak highly of them. Convey a spirit of hopefulness and convey that troublesome situations can and do get better. Realize that your offer of help may be rejected. People in varying levels of distress sometimes deny their problems because it is difficult to admit they need help or they think things will get better on their own. Take time to listen toState and National Support26'